CEAT Upgrades Its Tyre Shoppes For Better Customer Service

Leading tyre maker, CEAT Tyre stated that, it's CEAT Tyre Shoppes have been upgraded for better customer-oriented services. Earlier the CEAT Shoppes only sold tyres but now the company has decided to deal with customers' queries.

At present, there are more than 200+ Shoppes spread throughout the Indian market. CEAT Tyre aims to provide its customers with support in matters regarding tyre purchase. The tyre maker has established an on-the-spot resolution counter to help resolve tyre-related queries that its customers have.

With this new service, customers can now get an instant replacement as well as answers to their tyre related woes. Customers can also get extended warranty on the new passenger car tyres.

CEAT mentioned that their staff at these Shoppes have been trained to enhance the customer experience as well as instantly resolve issues at the latest. Earlier CEAT Tyre Shoppes used to only help the customers in matters regarding wheel alignment, balancing and filling tyres with nitrogen.

Also See:CEAT Is The OE Tyre Supplier For Interceptor 650cc Bikes

Amit Tolani, chief marketing officer, CEAT Tyres ltd

CEAT Tyres mentioned that all their CEAT Tyre Shoppe dealers can be connected via their app. The tyre manufacturer added that they will soon introduce the CEAT Tyre Shoppes in select markets. Customers are now able to call the registered mobile number in their cities to schedule an appointment. Services such as home-delivery is provided for its customers.

Amit Tolani, chief marketing officer, CEAT Tyres ltd speaks about the new services that have been introduced "At CEAT, we want our consumers to have a hassle-free experience when it comes to tyre purchase. When a customer purchases CEAT tyres, he is offered unconditional warranty which offers them peace of mind. To compliment this, customer can now walk-in to any of our 200 registered outlets and get instant resolution in case of any service issues. We believe in the philosophy of CEAT, it helps! And we are proud to take one more step in this direction, whereby we are making the entire journey of our customer hassle-free."

Also Read:Ceat Appoints Ex-Michelin Member As President 2021

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