Refund and Return Policy


Order can be cancelled before the shipment. After shipment, it can be only RTO. Once the order get cancelled amount will be refunded for 'prepaid orders'.

Cancellation Criteria

  • Incorrect or Incomplete information regarding Customer's address (Street number, Landmark etc.) etc.
  • In case of wrong product price or specification mentioned on or APP
  • Unavailability of products - in exceptional cases, if a product runs "out of stock" with the vendor, the product will be cancelled.
  • If the area falls under "Non-Serviceable zone" or "out of delivery area" by our Logistic Courier Partner even after placing the order that case order can be cancelled.
  • Suspected fraudulent information.


In case, if you received a damaged product, it must be reported to us through Register email ID and sent to via email at within 24 hours of delivery with an image of the damaged product along with the packaging pictures.

Guidelines for Returns & Replacement:

  • The product is damaged/defective.
  • Differ from the description on the website.
  • The Wrong item delivered/Wrong Quantity

Return Eligibility

  • In case of returning the product, the customer needs to inform us within 24 hours of receiving the order. In case, if you received a damaged product, it must be reported to us within 24 hours of delivery.
  • If the product is delivered defective or damaged, in that case, the customer needs to inform us through Register email ID and sent it to or contact the respective account manager within 24 hours from the time of delivery.
  • Products should be unused.
  • All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you.
  • The invoice should be available.

Returning a Product will arrange for the pick-up of the returned product

In case, after receiving the product if we found any discrepancy by our Quality inspection team, we will re-ship the product to the customer and in that case customer will have to bear the courier charges for re-shipment in order to receive the product. No courier charges for sending the product will be reimbursed.

Other Terms and Conditions

  • Product Purchase under clearance sale will not be covered under the Return policy.
  • Products sold as combo can’t be returned individually.
  • Refunds and cancellations are only applicable in the case of B2B marketplace dealers. Refunds and cancellations are not applicable in the case of B2C transactions. All refunds and cancellations in case of B2C transactions are governed by Terms of use.


  • Once the order gets canceled, the amount will be refunded to the customer based on the payment mode chosen by the customer at the time of placing the order.
  • Credit/Debit Card/Net Banking/Wallets – 5-7 business days
  • If the transaction is done through NEFT and Cheque then the customer needs to share the below-mentioned details at our Email Id from registered e-mail id.
    • 1. Account number
    • 2. Account Holder name
    • 3. IFSC Code
  • After receiving the required information for a refund, a refund will be processed in 2 business days and the same will reflect in your account in another 5-7 business days.
  • For EMI payment, a refund will be credited in 10-14 business days after cancellation.

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