Refund and Return Policy
Order can be cancelled before the shipment. After shipment, it can be only RTO. Once the order get cancelled amount will be refunded for 'prepaid orders'.
- Incorrect or Incomplete information regarding Customer's address (Street number, Landmark etc.) etc.
- In case of wrong product price or specification mentioned on TyrePlex.com or APP
- Unavailability of products - in exceptional cases, if a product runs "out of stock" with the vendor, the product will be cancelled.
- If the area falls under "Non-Serviceable zone" or "out of delivery area" by our Logistic Courier Partner even after placing the order that case order can be cancelled.
- Suspected fraudulent information.
In case, if you received a damaged product, it must be reported to us through Register email ID and sent to via email at firstname.lastname@example.org within 24 hours of delivery with an image of the damaged product along with the packaging pictures.
Guidelines for Returns & Replacement:
- The product is damaged/defective.
- Differ from the description on the website.
- The Wrong item delivered/Wrong Quantity
- In case of returning the product, the customer needs to inform us within 24 hours of receiving the order. In case, if you received a damaged product, it must be reported to us within 24 hours of delivery.
- If the product is delivered defective or damaged, in that case, the customer needs to inform us through Register email ID and sent it to email@example.com or contact the respective account manager within 24 hours from the time of delivery.
- Products should be unused.
- All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you.
- The invoice should be available.
Returning a Product
Tyreplex.com will arrange for the pick-up of the returned product
In case, after receiving the product if we found any discrepancy by our Quality inspection team, we will re-ship the product to the customer and in that case customer will have to bear the courier charges for re-shipment in order to receive the product. No courier charges for sending the product will be reimbursed.
Other Terms and Conditions
- Product Purchase under clearance sale will not be covered under the Return policy.
- Products sold as combo can’t be returned individually.
- Once the order gets canceled, the amount will be refunded to the customer based on the payment mode chosen by the customer at the time of placing the order.
- Credit/Debit Card/Net Banking/Wallets – 5-7 business days
- If the transaction is done through NEFT and Cheque then the customer needs to share the below-mentioned details at our Email Id firstname.lastname@example.org from registered e-mail id.
- 1. Account number
- 2. Account Holder name
- 3. IFSC Code
- After receiving the required information for a refund, a refund will be processed in 2 business days and the same will reflect in your account in another 5-7 business days.
- For EMI payment, a refund will be credited in 10-14 business days after cancellation.